Effective Date: August 21, 2026

Business: SMB Solution Group LLC, doing business as The SMB Solution (“The SMB Solution,” “we,” “us,” or “our”).

Address: 1861 E Terrace Dr, Lake Worth Beach, FL 33460, United States

Contact: info@thesmbsolution.com · (561) 250-8585

1. Scope

This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to thesmbsolution.com (the “Site”) and people who contact us, book a call, subscribe to our messages, or use our business coaching services. By using the Site or providing information to us, you agree to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

  • Information you provide directly. When you fill out a form, book a call, request information, or otherwise contact us, we collect the information you submit — typically your name, email address, phone number, business details, and any message you send.
  • SMS opt-in and messaging data. If you opt in to receive text messages from us, we collect your mobile phone number, the date and time of your consent, the method of consent (for example, web form or verbal), and records of the messages we send and any replies.
  • Automatically collected information. When you visit the Site, we and our service providers may collect standard log and analytics information, such as IP address, browser type, device information, pages visited, referring URL, and timestamps. This is used to operate, secure, and improve the Site.
  • Cookies and similar technologies. The Site uses cookies and similar technologies for basic functionality, analytics, and to remember your preferences. You can control cookies through your browser settings.

3. How We Use Information

  • To respond to your inquiries, schedule calls, and deliver our business coaching services.
  • To send you the messages you have requested — including transactional emails and, if you have opted in, SMS text messages related to your inquiry, appointment, or engagement with us.
  • To administer, operate, secure, and improve the Site and our services.
  • To comply with legal obligations and to protect the rights, property, or safety of The SMB Solution, our clients, and others.

4. SMS / Text Messaging Program

By providing your mobile phone number and opting in through our website, a verbal confirmation, or another documented opt-in channel, you agree to receive text (SMS) messages from The SMB Solution related to your inquiry, appointments, coaching engagement, follow-ups, and periodic updates.

  • Program name: The SMB Solution SMS notifications.
  • Message purpose: Appointment confirmations and reminders, follow-ups on inquiries you submitted, coaching engagement communications, and occasional service updates.
  • Message frequency: Message frequency varies based on your interaction with us.
  • Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
  • HELP: For help, reply HELP to any message, email info@thesmbsolution.com, or call (561) 250-8585.
  • STOP / Opt-out: You can cancel the SMS service at any time by replying STOP to any message from us. After you reply STOP, we will send a single confirmation message and will not send you any further SMS messages unless you opt in again. You can also opt out by emailing info@thesmbsolution.com.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • No sharing for marketing: Mobile phone numbers collected for SMS purposes, and the consent to receive SMS, are not shared, sold, or transferred to any third party or affiliate for their marketing purposes. Data may be shared only with service providers that help us operate our SMS program (for example, our messaging platform), and only for that purpose.

5. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

  • Service providers. With vendors who help us operate the Site, deliver our services, send messages, process payments, or provide analytics. These providers are only permitted to use your information to perform services for us.
  • Legal and safety. When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of The SMB Solution, our clients, or others.
  • Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to the confidentiality obligations of this Policy.

We do not buy, sell, or trade leads, and we do not participate in affiliate lead programs.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, tax, accounting, or reporting requirements. SMS opt-in records are retained as long as we are required to maintain proof of consent under applicable laws and carrier rules.

7. Your Choices and Rights

  • Email. You may opt out of marketing emails by using the unsubscribe link in the email or emailing us at info@thesmbsolution.com.
  • SMS. Reply STOP to any message to opt out; reply HELP for help.
  • Access, correction, deletion. Depending on your jurisdiction (including under laws such as the California Consumer Privacy Act), you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@thesmbsolution.com. We will respond consistent with applicable law.
  • Do Not Track. The Site does not respond to Do Not Track browser signals.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children

The Site and our services are intended for business owners and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. International Users

The SMB Solution is based in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the U.S.

11. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Effective Date” above and, where appropriate, provide additional notice.

13. Contact Us

Questions or requests about this Policy or your information:

SMB Solution Group LLC (dba The SMB Solution)
1861 E Terrace Dr
Lake Worth Beach, FL 33460
info@thesmbsolution.com
(561) 250-8585